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Shipping & returns

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Shipping

We try and ship all instock items within 24 hours of receiving your order. We do not ship on Saturdays, Sundays or holidays.

Upon checkout you will have the option of selecting USPS, UPS, or Fedex as your shipping carrier. Rates and speed of shipping will display once you select your country and zip code. If you have any specific shipping instructions please include them in the "notes"  field on the checkout page.

We ship discretely in plain boxes, the return address will be listed as;

TLM, Inc.
111 Christopher St.
New York, NY 10014

For international shipments, we must include documentation stating the contents of the package for Customs purposes. We are truthful when declaring package contents, but we will try to use terms that describe the contents without causing alarm.  We have no control over Customs procedures, duties, taxes or fees charged by any government for imported products purchased on our Web Store. We are not responsible for packages that are opened or seized by Customs or any other government officials.

Returns

We want you to be happy with your purchases. Items can be returned or exchanged within 30 days of receipt of goods, subject to the following limitations. Custom or altered items, sale items, or items that might come into contact with any bodily fluids are "final sale" and may not be returned, unless defective.

If you do need to do an exchange or request a refund for an item please log in to your account, locate your order an select "view", you can then select "Return item(s)" at the bottom of the screen to initiate you return. If you checked out as a guest you will need to register using the email you used for order confirmation to create a return.

The cost of shipping is not refunded unless the product is damaged or you received the wrong item. When returning items to us, we strongly advise you to insure the package for the full retail value in case your package gets lost or damaged during shipment.  We also recommend, for your protection, that you require a signature or proof of delivery.  We are not responsible for items we don’t receive.