We try and ship all instock items within 24 hours of receiving your order. We do not ship on Saturdays, Sundays or holidays.
Upon checkout you will have the option of selecting USPS, UPS, or Fedex as your shipping carrier. Rates and speed of shipping will display once you select your country and zip code. If you have any specific shipping instructions please include them in the "notes" field on the checkout page.
We ship discretely in plain boxes, the return address will be listed as;
TLM, Inc.
111 Christopher St.
New York, NY 10014
For international shipments, we must include documentation stating the contents of the package for Customs purposes. We are truthful when declaring package contents, but we will try to use terms that describe the contents without causing alarm. We have no control over Customs procedures, duties, taxes or fees charged by any government for imported products purchased on our Web Store. We are not responsible for packages that are opened or seized by Customs or any other government officials.
Terms and Conditions
We want you to be happy with your purchases. In the event that you need to return a product we offer an exchange or store credit at The Leather Man, Inc. within 30 days of purchase. An exchange is not restricted to the same product. Unless the return is due to a manufacturing error, there will be a 15% restocking fee.
Custom or altered items, sale items, or items that might come into contact with any bodily fluids are "final sale" and may not be returned.
If you do need to return an item please log in to your account, locate your order and select "view", you can then select "Return item(s)" at the bottom of the screen to initiate your return. If you checked out as a guest, you will need to register using the email you used for order confirmation to create a return.
Shipping costs are non-refundable.
When returning items to us, we strongly advise you to insure the package for the full retail value in case your package gets lost or damaged during shipment. We also recommend, for your protection, that you require a signature or proof of delivery. We are not responsible for items we don’t receive.